Sumedha Education Network

Privacy Policy

This explains what information Sumedha Education Network collects through our public website, student portal, admin dashboard, forms, communications, payments, classes, and integrations, and how we use it to provide education consultancy services.

Last updated: April 26, 2026

People first

The data exists to support students, applicants, guardians, counselors, teachers, and staff.

Operationally specific

This policy covers real Sumedha workflows, including forms, dashboards, payments, files, classes, and communications.

Restricted access

Dashboard access is limited by role, with security controls around account sessions and sensitive actions.

What This Policy Covers

Sumedha Education Network operates a study abroad consultancy website, public inquiry forms, course and exam preparation pages, student account areas, and internal dashboards for staff. This policy covers information collected through those services and through direct interactions with our team.

In simple terms: if you contact us, register, book an appointment, submit documents, enroll in a class, make a payment, chat with us, or use a Sumedha dashboard, this policy explains how that information is handled.

Information We Collect

Identity and contact details

Names, email addresses, phone numbers, addresses, profile photos, guardian details, emergency contacts, and account login identifiers.

Education and application records

Academic history, preferred destinations, course interests, test scores, applicant notes, appointment records, admission documents, passport or visa-related files you provide, and counseling progress.

Dashboard activity

Applicant updates, staff assignments, tasks, comments, attachments, announcements, attendance, course enrollments, notifications, feedback, message history, and administrative activity logs.

Payments and receipts

Payment status, invoices, receipts, subscription or course payment records, bank-account selection, transaction references, and gateway responses from payment providers.

We may also collect files uploaded through the platform, such as applicant documents, course materials, chat attachments, letterhead scans, QR images, blog images, and profile or contact images.

Technical Data

When you use the website or dashboard, we may process device, browser, IP address, page, referrer, session, authentication, security, and performance data. This helps keep accounts signed in, protect forms from abuse, troubleshoot errors, and understand which pages or tools need improvement.

Supabase authentication cookies help maintain secure sessions for students, staff, and admins.
CSRF tokens and security checks help protect dashboard actions and form submissions.
Analytics and speed data help us measure page performance and improve the public website.

See the Cookie Policy for more detail about cookies and similar technologies.

How We Use Information

To respond to inquiries, capture leads, schedule appointments, and provide counseling.
To manage student and applicant profiles, document checklists, admissions workflows, visa preparation, and internal notes.
To operate courses, class sessions, attendance, recordings, resources, exam records, IELTS scores, feedback, and student subscriptions.
To send transactional messages such as credentials, password resets, reminders, announcements, payment receipts, task notices, and service updates.
To manage our public content, blog, forms, social posts, Google Business reviews, email campaigns, SMS broadcasts, and contact database.
To prevent misuse, verify permissions, maintain audit trails, comply with legal obligations, and improve our services.

Security and Access

Role-based access

Dashboard areas use staff, admin, master-admin, and student permissions so people only access the areas needed for their work.

Protected storage

Documents and media may be stored in managed storage services and accessed through controlled routes instead of public file listings.

Audit trails

Important dashboard actions, communications, updates, and background jobs may be logged to investigate issues and maintain accountability.

Practical limits

No online service can guarantee absolute security, but we apply technical and organizational controls appropriate to our operations.

How Long We Keep Data

We keep information for as long as needed to provide services, maintain records, resolve disputes, support audits, comply with law, and operate the dashboard. Application, payment, class, and communication records may need to be retained longer than general website inquiries.

When information is no longer required, we delete it, anonymize it, archive it, or restrict access based on the nature of the record and our operational obligations.

Your Choices and Rights

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete details.
Ask us to delete information where deletion is possible and not restricted by legal, financial, security, or service-record obligations.
Opt out of non-essential marketing messages while still receiving service and account communications.
Disconnect third-party integrations where the dashboard allows it, or ask us to help.

To request deletion, visit our Data Deletion page.

Students Under 16

Our services often involve students and families. If a student is under 16, we expect a parent, guardian, or authorized representative to be involved before personal information, application records, or payment details are submitted.

Policy Updates

We may update this policy as our services, dashboard features, integrations, or legal obligations change. The updated version will be posted on this page with a new last-updated date.

Questions or requests

For privacy, deletion, service, or account questions, contact Sumedha Education Network directly. We may need to verify your identity before making account or data changes.

Putali line, Dharan-10, Sunsari, Nepal

025-579411, 9852051843

admin@sumedhaeducation.com

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